RSPB seeks part-time visitor experience officer for Lincolnshire reserve rich in breeding wetland birds

One of the hides at Frampton

THE RSPB is recruiting for a part-time visitor experience officer to join the team at its Frampton Marsh wetland reserve near Boston in Lincolnshire.

The salary is £23,489- £25,216.

The recruitment advertisement states: "We are looking for a team player with excellent people skills combined with a passion for connecting people with nature. 

"Working at Frampton Marsh reserve, you will be providing a unique and fascinating visitor experience inspiring our visitors to support nature conservation now and in the future. 

"This role is fundamental in ensuring we have the highest quality of visitor experience for both new and existing audiences." 

It continues: "On the edge of The Wash, the largest wetland in England, has a fantastic diversity of wetland habitats, with freshwater lagoons, wet grassland, saltmarsh and reedbed all in close proximity.

"The reserve has more breeding wading birds than any other RSPB nature reserve in England (around 500 pairs in summer) and in winter tens of thousands of waterbirds crammed into a small area make for magical spectacles.

"During spring and autumn, numerous birds pass through and stop over to refuel, giving Frampton a national reputation for the quality and quantity of its birdlife. 

"Along with our sister reserve Freiston Shore, Frampton is managed by a team of 14 staff and 90 volunteers. 

"In February last year, we opened our new café extension to the visitor centre which has panoramic views over the wetlands, so visitors can look down and watch wigeon eating their lunch while they eat theirs! 

"Despite all this we are only just getting started. 

"We would love to have your creativity and ideas to help us on this journey of doing even more fun stuff for our visitors and the reserve."

According to the job description, the ideal candidates will have strong communicating skills, proven experience at delivering events and a high standard of visitor experience.

Essential skills, knowledge and experience include:

•       Computer literate to include professional use of social media to adhere to brand requirements.

•       Working knowledge of visitor engagement techniques.

•       Excellent verbal and written communication skills.

•       Ability to plan and prioritise workloads.

•       A team player who can motivate and inspire people.

•       Problem solving skills and ability to work on own initiative.

•       Ability to manage and respond to customer needs and feedback.

•       Ability to maximise opportunities for visitor engagement and income generation.

•       Able to build and maintain strong working relationships.

Desirable skills, knowledge and experience:

•       Experience of managing and delivering against targets and KPI’s.

•       Experience of analysing and interpreting data in a visitor experience environment.

•       Successful experience of managing or supporting a team of staff and/or volunteers.

•       Having contributed to a successful visitor project or visitor attraction.

•       Tourism or leisure related qualification, ideally at HND level or equivalent.

•       Working knowledge of Equal Opportunities and Diversity.

•       Health & Safety in the workplace.

This is a permanent role for 22.5 hours per week with flexibility required during peak times. Some weekend working will also be required.  

The RSPB is looking to conduct interviews for this position from 27th February 2024. 

For further information  contact susan.dempsey@rspb.org.uk

The deadline for applications is midnight on February 18.

Welcome to RSPB Frampton Marsh

There are high hopes that it is only a matter of time before spoonbills breed at Frampton 

The cafe which opened in February last year